Your Questions

I’m in a wheelchair – how accessible is your clinic?

Our clinic is fully accessible for wheelchair users. We have level access, a large reception area with a low level reception counter, a disabled toilet and a large ground floor treatment room.

There is also a disabled parking space outside our entrance door and a door access system. Please notify our staff when you book your appointment to ensure they reserve the downstairs room for your treatment.

When are appointments available?

We are open Monday to Friday 8.30 am until 8 pm and Saturday mornings. Some of our therapists only work part-time so please call our reception team to check which days they are available.

What does my first visit involve?

Whatever treatment you are booked in for, your therapist will begin by taking a thorough case history from you, enquiring about your general health, any medical conditions you may have and what your expectations are from the therapy.

Some therapists will need to ask you quite detailed questions about your lifestyle, working day, diet etc. Please answer the questions as frankly as you can – everything you tell us entirely confidential and will help us plan the right treatment for you.

What happens if I cancel an appointment?

Please try to give us as much notice as possible if you need to cancel or rearrange an appointment. If you cancel with less than 24 hours notice you may be charged for the appointment.

Is there a waiting list for treatment?

No. We can usually offer you an appointment within 48 hours and sometimes appointments are available on the same day.

What are your payment terms?

Unless you are covered by Health Insurance or are having your invoices paid by your solicitor (in the case of a claim) or employer we ask for payment on the day of treatment by cash, cheque or credit card.

Can I claim on Health Insurance?

Physiotherapy, Speech Therapy, Clinical Psychology and Podiatry are all often covered by Private Medical Insurance policies. We are recognised by most of the major companies and by many insurance intermediaries, which means that if you are involved in a car accident your insurance company can probably refer you to us direct.

Some health insurance policies need your GP to sign a form recommending treatment and usually the fees can be partially or fully reclaimed, subject to the terms of your policy. Please check this prior to commencing treatment.

We collect payments direct from most health insurance companies, once they have authorised your treatment, so you will not need to pay and claim the money back. Please be aware that if for some reason your insurance company does not pay the fees you are liable for the payment.

Do I need to see a doctor first?

If you are paying for your own treatment we do not need a letter of referral from your GP. After your assessment, unless you ask us not to, we will let your doctor know that we are treating you.